Refunds & Cancellation

Gridwyn sells access to a web application that produces digital files. There is no physical product, no shipping and no delivery address. Access begins immediately after payment is confirmed, and the pages you generate are downloaded straight to your device from your browser.

• What you receive: the right to generate up to your plan's number of pages each month, each page being one puzzle sheet plus its answer key.
• When: immediately — within a minute of the payment confirmation, and in any event within one hour.
• How: in your browser at adeltahar.shop/app, as PNG files on every plan and PDF files on the Worksheet and Puzzlebook plans.
• Returns: not applicable — nothing is shipped, so there is nothing to return.

You can cancel at any time, and you do not have to give a reason. Two ways:

• Use the cancel option in your account area, or
• email support@adeltahar.shop from the address on the account, with the word “cancel” in the subject.

We action email cancellations within 1 business day, and always within 2 business days and confirm in writing. Cancelling stops the next renewal. Your plan stays active until the end of the period you have already paid for — you keep the remaining pages for that month. No cancellation fee is charged, ever.

Our policy, in plain terms:

• Within 14 days of your first payment: full refund on request, provided you have generated no more than 5 pages on the paid plan. This is our version of a cooling-off right, and it is given on request without argument.
• Charged by mistake: if you were billed after cancelling, billed twice, or billed on an account you did not authorise, we refund in full.
• The service did not work: if a fault on our side stopped you generating pages for more than 48 hours in a billing month and we could not fix it, we refund that month in full.
• Part-used months: once a month is under way and more than 5 pages have been generated, that month is not refundable, because the pages have already been delivered. You can still cancel so that nothing further is charged.
• Renewal you did not expect: if a renewal caught you out, tell us within 7 days of the charge and you have generated no pages in that new period, and we will refund it.

Email support@adeltahar.shop from the address on the account and tell us the date of the charge and what went wrong — a sentence is enough. We reply within 1 business day, and always within 2 business days. Approved refunds are returned to the original payment method within 5 to 10 business days; how quickly it appears on your statement is up to your bank.

Please write to us before opening a dispute with your bank. We would far rather refund you directly, and it is quicker for everyone.

If you are a consumer in the EU or the UK, you normally have 14 days to withdraw from a distance contract. Because Gridwyn delivers digital content immediately, you are asked at checkout to agree that supply begins at once, and you acknowledge that your right of withdrawal ends once the service has been supplied. Our 14-day refund promise above is offered in addition to, and never in place of, any right you have under consumer law.

The free plan involves no payment and no card details, so there is nothing to cancel or refund. Simply stop using it.